We will update this page to keep you informed with the latest information. 

Due to the recent spike in COVID-19 cases among our Carolina communities, our lobby services will be available by appointment only, with temporarily abbreviated hours. Our drive-thru hours remain unchanged. Please click on the Book Now button to schedule an appointment at your preferred branch.

Periodically, there may be longer wait times, but your financial needs are our priority. We will contact you to process your request, and if necessary, waive any service related fee that may result from our delay in getting back with you. We appreciate your patience.

Drive-thru lanes will continue to be open at capacity to fulfill the majority of your transactions with curbside convenience such as deposits, official checks, money withdrawals, wire transfers, etc. If you can continue to use our drive-thru service to meet your banking needs, please do so.

Lobby Hours:
Monday – Friday: 9:00 am – 4:00 pm

  • 1010 21st Avenue North Myrtle Beach, SC 29577
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  • 4254 Holmestown Road Myrtle Beach, SC 29588
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  • 1610-C Highway 17 South Surfside Beach, SC 29575*
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  • 1602 Highway 17 Little River, SC 29566
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  • 2518 Main Street Conway, SC 29526
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  • 422 North Georgetown Highway Johnsonville, SC 29555
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  • 219 West Main Street Lake City, SC 29560
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*No Drive-Thru

Drive-Thru Hours:

  • Monday – Thursday: 8:00 am – 5:00 pm
  • Friday: 8:00 am – 6:00 pm
 

Please consider the methods listed below for Credit Union services while our branch lobbies have limited hours.

WHAT I NEED: WHERE TO GO:
Money Withdrawal CTFCU ATMs and Drive-Thrus
CO-OP ATMs
Check Deposit CTFCU Mobile App, ATMs* and Drive-Thrus
Loan Digital Application: carolinatrust.org
Phone: 843.448.2133, ext. 2
Loan Payment Drive-Thrus
Transfer funds via online; exact amount in mobile
Transfer funds via E-Z Teller: 843.448.2133, ext. 1
Check by Phone: 843.448.2133, ext. 2

Credit Card Payments via Online Banking only
Card Services
Credit Lost/Stolen:     800.654.7728 
PIN Now Credit (new/reset):      800.527.7728 
Debit Lost/Stolen:  888.918.7810 
PIN Now Debit (new/reset): 866.985.2273
Wires Previously Authorized: use same procedure
First-Time Wire: request via Online Banking
General Questions Phone: 843.448.2133, ext. 3

*Click here to identify deposit capable ATM locations.

Branch Safety

It’s true we are all re-opening to a very different world. COVID-19 is still part of our national and world landscape, so you will notice some changes at Carolina Trust branches to help us better protect our employees and members through this existing threat. 

  • Beginning Thursday, June 18, if you enter a branch lobby for service, we require all visitors to wear a protective face mask or covering. You will be asked to present a valid Photo ID and briefly lower your mask for identification purposes. We appreciate your cooperation as we work to maintain a secure environment for everyone.
  • For your safety and the safety of our staff, we have:
    • placed plexiglass shields at the Teller Lines and Member Service desks.
    • provided Social Distancing floor reminders to ensure no one feels crowded if waiting in line or in the lobby area.
    • placed hand sanitizing stations in our lobbies.
    • installed air purification ionization technology at all branches.
    • provided face masks to staff.
    • asked our employees to refrain from shaking hands at this time and limit personal contact greetings, like hugging. We have missed our members, and nothing says welcome back like a warm hug or friendly handshake.  However, because we cherish you and our staff, we are currently limiting personal contact to comply with CDC guidance.
  • If you are experiencing any COVID-19 related symptoms, such as fever or cough in the past 48 hours, please choose to conduct transactions via our digital banking or drive-thru services. We are taking precautions and making many efforts to keep our employees, members and branch visitors safe.  Remaining at home if we feel unwell is one of the best ways to keep our communities safe.

We worked diligently throughout the pandemic to maintain digital banking, phone assistance, ATM access and drive-thru operations to serve our members’ financial needs.  We greatly appreciate your patience and cooperation as we adjust to re-opening branches with expanded measures in place to promote safety and service.

Although our in-branch methods may have changed a little, our commitment to providing you with some of the best loan rates, lowest fees – or no fees, and innovative self-service solutions has not wavered.  If you’re thinking about refinancing your auto loan or considering a low-rate credit card or home equity loan, contact us to see how we can save you money and add value to your Credit Union membership.

COVID-19 FAQs

Widespread COVID-19 testing has helped health professionals understand the severity and the spread of the virus in the Myrtle Beach area over the last two months.

It is not uncommon for people to be infected with COVID-19 and have no symptoms or experience mild symptoms. But at what point should you go get tested? The Sun News has complied a list of questions and answers from local hospital officials to help you decide if you should get tested, what a test is like and where you can get one.

Should I still go get tested if I have no symptoms?

Even if you have no symptoms, it’s important to be tested. The U.S. Centers for Disease Control and Prevention estimates up to 40 percent of COVID-19 transmissions happen before people feel sick.

If I’ve had the virus, should I still wear a face mask even if I’m not contagious anymore?

Yes, you should still wear a face mask and “hold fast” to all recommendations. Other recommendations health officials encourage are washing your hands often and practicing social distancing.

How are tests administered?

COVID-19 tests are typically administered with a cotton swab in the nasal cavity. Some clinics administer throat swabs and other clinics require patients to administer nasal swabs to themselves.

How long should I quarantine if I test positive for COVID-19?

Patients should isolate themselves for 10 to 14 days after the onset of COVID-19 symptoms.  A patient needs a minimum of three days with no symptoms before returning to work or visiting public places.

How long will it take to get my test results back?

Test results can take between 2 and 14 days to be returned to patients, depending on the volume of tests being administered.

Where can I get tested?

There are several places around the Grand Strand offering free testing clinics. CVS Pharmacy is offering free drive-thru testing, where you administer the test yourself. Local CVS test sites are the 38th Avenue North, Socastee Boulevard and Highway 17 in Surfside locations. Patients must register online to schedule an appointment before showing up to test sites.

What can I do if I have more questions about COVID-19?

If you have general questions about the coronavirus, you can call the DHEC Care Line at 855-472-3432.

Conway Medical Center offers a phone line where you can speak with a medical professional to be screened for COVID-19. The line is open from 8 a.m. until 4:30 p.m. Monday-Friday at 843-428-8767, and you can speak with a registered nurse.

Tidelands also offers a virtual screening with MUSC. Here is more information.

We Are Here For You!

We’re all trying to navigate these new challenges. During this unprecedented time, Carolina Trust recognizes you may need some financial relief and we're doing our part to bring some to those in need by:

  • Waiving the Check by Phone fee if you need to make a Carolina Trust loan payment using another financial institution’s check.
  • Offering members the following programs: 
    • Vehicle and Personal Loans Payment Deferral 
      This enables borrowers to defer your vehicle or personal loan payment for up to 3 months. There is no program fee for this service. Interest will continue to accrue on any skipped payment(s), and you may participate in this program even if you participated in the Holiday Skip Payment promotion. 

      Request Skip A Pay
    • Mortgages Payment Deferral 
      For eligible members, we are offering a 3-month payment deferral for First and Second Mortgages. Loan account must be current, and financial hardship must have resulted from the current COVID-19 pandemic. Second mortgages include home equity loans and lines of credit. If payment deferral is approved, interest will continue to accrue on the outstanding mortgage loan balance during the 3-month relief period.

      Request Deferment

Remain Alert

We encourage you to remain vigilant against fraudulent email and phone calls. Identity thieves are phishing for people’s personal information and playing on vulnerabilities during this time. Stay alert, and never give out your personal or account information by clicking on a link or talking to a caller whose identity you cannot verify. Remember, if we call you about a service request, our Carolina Trust representative will be able to verify your initial online request to us.

Click here to read an article from the Credit Union National Association about three of the most prevalent COVID-19 scams and how to avoid them. 

Additionally, VISA has created educational materials that can help you keep your data safe during this increasingly challenging time. 

Bank Where You Are

We also encourage you to take advantage of our E-Z Teller Phone, mobile and online banking services. These tools empower you to remotely conduct banking and payment transactions quickly, easily and securely. Transfer funds between your accounts, check balances, verify cleared checks and direct deposits, make a loan payment, pay your bills via online and mobile banking, deposit checks with our mobile banking app and more! And don’t forget about our real-time e-Alert options to help you manage and monitor your accounts.

Funds Availability Reminder: Total funds deposited via drive-thru, ATM or mobile deposit will typically be made available in up to two (2) business days following the date of deposit.  The first $200 of your deposit will be made available on the first business day after the date of deposit.  Carolina Trust may make total funds available sooner based on account relationship factors.  In some cases, longer delays may apply depending on the type of check deposited, account relationship and other considerations.  If there is a concern with a deposited item, we may delay your ability to withdraw funds from the deposited item for up to nine business days.  Funds from electronic direct deposits (ACH) will be available the day we receive the deposit. More details available here.

CARES Act

Carolina Trust is not a Small Business Administration lender participant. Please visit the SBA website for details related to the Paycheck Protection Program loan for small businesses or to find a participating SBA lender in your area. 

FAQ Regarding Stimulus Payments

How much should I expect?
Eligible taxpayers who filed tax returns for either 2019 or 2018 will automatically receive an economic impact payment of up to $1,200 for individuals or $2,400 for married couples and up to $500 for each qualifying child.

How is the amount determined? 
Tax filers with adjusted gross income up to $75,000 for individuals should receive $1,200.  If adjusted gross income is up to $150,000 for married couples filing joint returns, then $2,400 should be received. For filers with income above those amounts, the payment amount is reduced by $5 for each $100 above the $75,000/$150,000 thresholds. Single filers with income exceeding $99,000 and joint filers with income exceeding $198,000 with no children are not eligible. Social Security recipients and railroad retirees who are otherwise not required to file a tax return are also eligible and will not be required to file a return. 

When will I receive my money? 
In the coming weeks, The IRS will calculate and automatically send the economic impact payment to those who are eligible.  For people who have already filed their 2019 tax returns, the IRS will use this information to calculate the payment amount. For those who have not yet filed their return for 2019, the IRS will use information from their 2018 tax filing to calculate the payment. The economic impact payment will be deposited directly into the same financial institution account reflected on the filed return.

What if I did not have my return direct deposited – how will I get my money? 
In the coming weeks, the Treasury plans to develop a web-based portal so individuals can provide their account information to the IRS online.  That way, people can receive their payments immediately via direct deposit as opposed to waiting for mailed checks. 

Please visit the IRS website for additional information on eligibility and delivery of economic impact funds.


View Letters from our CEO below:

Last Updated on 8/5/2020